Client Service Representative at FNB Lesotho

Client Service Representative - FNB Lesotho

Provide high‑quality customer service by responding to client queries via telephone and email, following established procedures and service standards. Support the team in delivering consistent and professional service, contributing to overall business objectives through reliable and courteous client interactions.

• Achieve the delivery of exceptional customer experience against Balanced Scorecard standards.
• Maximise cross‑sell opportunities and strengthen client relationships.
• Provide accurate and reliable sales and service statistics.
• Ensure compliance with procedures and processes contained in the Golden Rules.
• Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies.
• Manage the growth of the active customer account base to increase the client base.

• Degree in Business Management, Administration, Accounting or equivalent.
• 1-3 years of experience in a similar environment.
• Valid driver's license.
• Knowledge of the bank’s products (added advantage).

• Opportunities to network and collaborate.
• Challenging working environment.
• Opportunities to innovate.
• A culture of sharing.

• Curious & courageous – driven by a desire to learn and share options.
• Obsessed with mastery – constantly pushing yourself to become better at your work.

We look forward to engaging with you further. Applications are closed as of 18 June 2026.