Customer Service Representative

Vacancy:
Customer Service Representative

Zoomlion South Africa is looking for a Customer Service Representative primarily focused on manning the customer service hotline and reception area. The ideal candidate is organized, detail-oriented, and possesses excellent communication skills. This position requires someone who can efficiently manage multiple tasks while maintaining a welcoming and professional environment.

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms
• Greet visitors, clients, and staff in a professional and friendly manner
• Answer, screen, and direct incoming phone calls
• Manage the company email inbox and distribute messages to appropriate staff

• At least 1 - 2 years' of relevant work experience.
• A qualification will be advantageous.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize work in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office.
• High level of confidentiality and discretion.
• Customer service-oriented mindset.