FNB Community Advisor Alternative Channels Job Potchefstroom South Africa,Customer Service/HelpDesk

Location: Potchefstroom

Description

To deliver an exceptional and efficient customer experience by proactively understanding customer needs, providing tailored product solutions, and directing customers to the most suitable service channels (including eChannels and self-service). Ensure all interactions align with established policies, processes, and service standards.

Hello FutureFNB Community Advisor Alternative Channel
Welcome to
FNB
, the home of the#changeables
. We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions.

As part of our team in
FNB Points of Presence(POP), you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested. Now’s the time to imagine your potential in a team where you can become the best version of yourself.

Please note that this is a12 Month Fixed Term Contract based at FNB Alternative Channel (Pick ‘n Pay Initiative)

Are you someone who can:

Build andmaintainstrong relationships with clients.

Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.

Effectively communicate with clients andhave the ability toexplain processes and requirements in a simple manner.

Ensure compliance with rules and processes and has attention to detail.

Educate customers to the correct Banking platform aligned with their needs.
Connect with our customers by living up to our brand promise of “how can we help you?” at all times.

Analyse customer data and recommend tailored solutions.

Achieve sales results by providing contextual and integrated financial solutions to customers.

Conduct yourself in an ethical manner.

Takes accountability for own performance, personal and career development.

Show empathy with customers.

Stay updated on industry trends and product knowledge.

Willing to work on a shift structure

Qualification & Experience Requirement

Minimum Qualification:
Grade 12/ NQF Level
4

Preferred

Qualification:

NQF Level 5Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS

1–3 years of experienc
ein customer‑facing environments, service delivery, or client support within financial services

You will be an ideal candidate if youpossessthe following:

Excellent communication and relationship‑building skills and an ability to engage diverse customer needs

Confidence in guiding customers toward digital and Self‑Service solutions

Ability toidentifysales opportunities and support portfolio growth

High levelsof accuracy, discipline, and adherence to process

Strong organising, planning, and time‑management capability

Commitment to delivering consistent, exceptional service

You will have access to:

Opportunities to build relationships as part of a dynamic team.

A challenging working environment

Personal and professional growth

Opportunities to have an impact in a local market as a brand ambassador.

You can be a match if you are:

Customer Centric.

Enjoy solving problems.

Persuasive selling skills

Able to understand rules in a regulated environment.

Agile and Flexible

Strong communication and interpersonal skills

Have a results-driven attitude with a passion for exceeding targets.

Have excellent Organisational skills and attention to detail.

Apply now
if you are interested in taking the next step. We look forward to engaging with you!

All appointments will be made in line with
First Rand Group’s Employment Equity plan
. The bank supports the recruitment and advancement of individuals with order forus to fulfil this purpose, candidates candisclosetheir disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law todisclosethis information to other parties.

Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

05/07/26

All appointments will be made in line with First Rand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.