Customer Support Agent

UnifyCX is looking for an extraordinary Customer Support Agents to join our motivated and ambitious team in South Africa.

As a Customer Support Agent, you will be responsible for answering all inbound customer support inquiries. The overall goal of each experience is to effectively diagnose customer needs to ensure all are addressed.

• Provide extraordinary customer service to build positive rapport on every interaction
• Manage your time effectively to keep up with the incoming calls from the queue
• Accurately document information exchanged during each call
• Take ownership of customers issues and follow problems through to resolution
• Maintain records and document customer service actions and discussions
• Maintain an orderly workflow according to priorities
• Other duties as assigned

Ideal candidates for this position will be outgoing, intelligent, dependable, and ready to take their career to the next level with a growing company. We are seeking individuals who have outstanding customer service skills and are eager to put a smile into every interaction.

• 1 year Customer Service role preferably in a call center setting
• High school diploma or equivalent
• Excellent communication skills in English (written and spoken)
• Exception al attention-to-detail

• At least 2 years of experience in the BPO/Call Center industry
• Strong organizational and time-management skills
• Advanced troubleshooting and multi-tasking skills

UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman customer experiences through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like GoTalent.

AI, Voice of Customer, and automatic QA. Our outcome-based model prioritizes measurable results for more than 200 client programs serviced today. With a focus on automation, talent enablement, strategic partnerships, and strict data ethics, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact.

UnifyCX is a certified minority-owned business and an EOE employer who welcomes diversity.