Customer Service Agent Hertz Rent Car Mahikeng

Job details

Technical & Services – Parts & Service Assistant (Contract)

Customer Service Agent (Car Rental)

Full-time

Providing excellent customer service and increasing revenue daily at our Hertz Rent A Car – Mahikeng branch in North West Province, South Africa.

Africa, South Africa

Customer Service Agent (Car Rental)-3940

• Grade 12 or equivalent
• Must have a valid driver’s license (code 08)
• Previous customer service or car rental experience advantageous
• Cars+ system knowledge advantageous
• Own reliable transport
• Ability to work shifts, weekends and public holidays
• Well-groomed and presentable

• Ability to grow branch revenue through sales
• Deal effectively, openly and positively with customers
• Must possess problem solving skills to handle and resolve customer complaints & queries
• Strong administrative skills and excellent organizational skills
• Ability to show initiative
• Ability to work under pressure
• Self-motivated, reliable and confident
• Meticulous / pay attention to detail
• Basic knowledge of different vehicles (automatic and manual)
• General housekeeping of the branch and vehicles
• Able to work within a team environment in high pressure solutions
• Strong written and oral communication skills are essential

• Rental check-out – sales opportunity
• Standby and changeovers
• Check in of rented vehicles
• NPS