Temporary Client Service Consultant at Metropolitan

Temporary Client Service Consultant at Metropolitan

Reference Number: MMH
260730-3

Closing Date: 7 August 2026

Position Type:
Temporary

Role Family:
Client Services Customer Services

Location:

Butha-Buthe, Lesotho

An opportunity exists to be part of a high-performance culture that drives impact. Metropolitan Lesotho, a proud subsidiary of Momentum Group (listed on the Johannesburg Stock Exchange), is seeking a dynamic and self-motivated individual to fill the role of Temporary Client Service Consultant based in Butha-Buthe.

This is an exciting opportunity for someone ready to contribute to a high-performance culture and make a real impact. The successful candidate will work closely with and report directly to the Client Service Manager, Leribe.

Role Purpose

Provide quick and accurate administrative support to enable the client service area to deliver a professional service to clients within Service Level Agreements (SLAs) and legislative/compliance requirements.

Requirements

• Degree in Business Management or an equivalent qualification.
• Minimum of 2 years’ experience in customer service.
• Proficient in Microsoft Excel and Microsoft Word.

Duties and Responsibilities

• Render services to clients in line with business rules.
• Receipt cash premiums.
• Accurately process policyholder benefit payments in line with internal procedures and guidelines.
• Deliver excellent customer care and quality service.
• Communicate effectively with clients and maintain reliability in fulfilling commitments.
• Accurately file processed claims documents for easy retrieval.
• Complete productivity trackers consistently.
• Contribute to positive customer satisfaction feedback.
• Make a positive contribution to team achievements.
• Support client retention initiatives.
• Re-lodge payment instructions.
• Ensure client satisfaction while maintaining minimum turnaround times.
• Process all types of payments to policyholders within agreed turnaround times.
• Demonstrate responsiveness, reliability, and fulfil service commitments made to clients.
• Contribute innovative ideas that enhance client satisfaction during client meetings.
• Take ownership of personal learning and professional development.

Competencies

• Strong communication skills with the ability to engage confidently with clients.
• Ability to analyse and resolve queries while following through on outstanding issues.
• High level of integrity with the ability to maintain the security and confidentiality of records and information.
• Ability to work efficiently and accurately under pressure.
• Excellent time management skills.
• Excellent interpersonal skills.
• Sound business acumen with a strong understanding of customer service principles.
• Results-driven with the ability to complete assignments according to predefined guidelines.
• Strong client and stakeholder commitment with the ability to consistently meet client expectations.

Disclaimer

Applicants are advised to verify the legitimacy of this vacancy on the Metropolitan company careers page before applying.

Whether you are looking for your first job, a better job or just want to manage the direction of your career, explore educational opportunities, and/or pursue entrepreneurship,  offers the resources you need to make it happen.