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In-Branch Customer Experience Specialist (Self-Service
Job in
Benoni, 1501, South Africa
Listed on 2026-08-14
Listing for:
RMB
Full Time
position Listed on 2026-08-14
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Management
Job Description & How to Apply Below
Location: Benoni
First Rand Group's FNB POP team seeks a Customer Experience Advisor to welcome customers, understand their requirements, and guide them to the most suitable banking channels, including e-Channels and Self Service. The role focuses on warm, efficient interactions aligned to service standards while optimising branch flow.
As a frontline contributor, you will support the customer journey, manage waiting times, and build positive relationships with customers and colleagues.
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