Branch Customer Experience Specialist
Job in
Benoni, 1501, South Africa
Listed on 2026-08-14
Listing for:
FirstRand Limited
Full Time
position Listed on 2026-08-14
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Management, HelpDesk/Support
Job Description & How to Apply Below
First Rand Limited, through FNB POP, is seeking a Customer Experience Advisor to welcome customers and understand their needs at the branch entrance. You will guide customers to the most appropriate channels, manage waiting times, and help them access e-Channels and Self Service options to improve service efficiency.
Ideal candidates are customer-focused, with 1–3 years in client experience, strong communication, and a knack for guiding customers to digital platforms while maintaining high
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