Cashier, Customer Service​/HelpDesk

Job Purpose

Responsible to be the frontline customer service point for facilitating the flow and securing of cash from transactional exchanges with guests, satellite stations and other cash desk areas on the gaming floor (including caions and vault) and to assist with count processes as required, in line with internal professional standards and gaming regulations.

Core & Personal behavioral competencies

• Problem solving
• Collecting information (Listening and asking questions)
• Dealing with customers
• Attention to detail
• Checking (accuracy in the handling and recording of transactions)
• Following instructions
• Emotional resilience
• Honesty in handling cash
• Presentable

Technical / Proficiency competencies

• English verbal communication skills
• Numerical skills (calculations)
• Cash/credit transaction knowledge
• Detect fraudulent currency
• Fica threshold and suspicious transaction reporting
• Cash desk equipment usage and maintenance
• Cashiering administration
• Count
• Basic computer skills