Customer Service Representative

Servochem is looking for an experienced, organised and customer-focused Internal Sales Representative to join our Johannesburg team.

The successful candidate will be responsible for processing daily sales orders, coordinating accurate and timely deliveries, supporting allocated Key Account Managers and maintaining excellent service levels across an assigned customer portfolio.

• Receive, capture and process customer orders received by telephone, email or purchase order
• Ensure orders, pricing, quantities and delivery requirements are captured accurately
• Prepare invoices and submit documentation to the warehouse for picking and dispatch
• Manage customer and Key Account Manager sample requests
• Communicate price updates and distribute customer price lists
• Respond promptly to customer enquiries and resolve order-related queries
• Provide customers with product data sheets and Certificates of Analysis when required
• Maintain and update the daily backorder report
• Keep customers informed of backorders, stock availability and updated ETAs
• Liaise and collaborate with Purchasing and other internal stakeholders to coordinate stock requirements, order fulfilment and customer deliveries.
• Process and verify credit notes
• Monitor outstanding customer balances and elevate concerns when necessary
• Proactively contact customers regarding ad hoc orders and upselling opportunities
• Assist with general sales administration
• Maintain accurate records and comply with Servochem’s ISO 9001 Quality Management System, procedures and company policies
• Matric or an equivalent NQF qualification
• Previous internal sales, customer service or sales administration experience
• Strong telephonic skills and the ability to communicate professionally and effectively
• Good computer literacy and experience using order-processing or ERP systems
• Strong numerical, administrative and problem-solving skills
• Excellent attention to detail and a high level of accuracy
• A clear understanding of customer service and customer satisfaction objectives
• The ability to manage multiple responsibilities and work effectively under pressure

• Five to eight years’ relevant experience in an internal sales or customer service environment
• Experience in chemical distribution or a related industrial sector
• Knowledge of chemical products and stock-management processes
• Working knowledge of ISO 9001 Quality Management Systems

• Customer-focused, helpful and patient
• Proactive and solutions-driven
• Trustworthy, loyal and discreet
• An effective communicator and attentive listener
• Organised, dependable and committed to following through
• Comfortable collaborating with customers, Key Account Managers, Purchasing, Warehouse, Dispatch and Finance

If you are passionate about customer service, sales support and delivering accurate results, we would like to hear from you.