More jobs:
Customer Care Representatives
Job in
Durbanville, 7550, South Africa
Listed on 2026-08-26
Listing for:
IGrow Wealth Investments
Full Time
position Listed on 2026-08-26
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Client Relationship Management, Customer Success Management, CRM Systems & Management -
Sales
Client Relationship Management, Customer Success Management, CRM Systems & Management
Job Description & How to Apply Below
IGrow Wealth Investments Group of companies,proudly positioned South Africa’s #1 Investment company, is on the lookout for professional and service-driven Customer Care Representatives to join our team in Durbanville, Cape Town.
If you’re a confident communicator who enjoys helping people find the right home and thrives in a fast-paced, client-focused environment, we want to hear from you!Join a dynamic team where your communication skills, customer service expertise and ability to build strong client relationships can make a real impact.
Minimum requirements (Advantageous):
- Matric
- Minimum 2 years of experience in a similar role
- Excellent communication skills and telephone etiquette.
- The ability to multi-task and stay organized
- Familiar with CRM systems and practices.
- Familiar with G Suite (Gmail, Calendar, Google docs, Google sheets, etc.)
- Comfortable with outbound call volume targets.
- Experience in the property industry beneficial.
- Able to work shifts, including evenings, in line with the call centre's shift structure.
- Valid drivers license and own vehicle.
Duties and responsibilities include, but not limited to:
- Handle inbound calls and enquiries from prospective rental clients.
- Contact rental property enquiries received through the CRM.
- Respond to SalesIQ chat enquiries and assist clients with their rental needs.
- Qualify client requirements and schedule property viewings.
- Send viewing confirmations, SMS/email communications and application forms.
- Prepare daily viewing registers for Rental Agents.
- Follow up with agents to confirm client attendance at viewings.
- Contact clients who miss viewings to establish the reason and reschedule where appropriate.
- Maintain accurate and detailed client records and notes on the CRM.
- Provide outbound calling support when required.
- Assist with ad-hoc duties as needed.
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