Reservationist - Kenton--Sea

Luxury 5
* Game Lodge based close to Kenton-on-Sea is looking for an experienced Reservationist.

• Respond to website, email and telephonic enquiries accurately, timeously and courteously
• Handle guest enquiries while establishing rapport with guests during booking process
• Maintain effective customer relationships and actively resolve guest complaints; exercise judgement when escalating it to the Reservations Manager
• Ensure accurate information, quoting, booking and detailed capturing of reservations
• Maintain client database to ensure all guest information / details are complete
• Assist with maintaining an efficient administration system within the department
• Maximise sales, upselling of other revenue streams
• Develop in-depth product knowledge of all lodges, activities and USPs
• Keep lodges / relevant departments informed; follow up with regards to special instructions

• Grade 12 Degree or equivalent from reputable hotel school
• At least 3 years’ experience in a similar position at a 5
  * luxury property
• Prior Front of House experience at a 4/5
  * luxury property
• Excellent command of the English language (Spoken and written)
• Excellent communication skills with high level of telephone etiquette
• Computer experience:
  Microsoft Outlook, Microsoft Word, Microsoft Excel, Semper PMS
• High degree of confidentiality and integrity
• Ability to work in a challenging and demanding environment
• Well organised team player, capable of working independently, meticulously and with initiative