Customer Service Team Member

About the Role

Our client is seeking a dedicated Customer Service Team Member to join their vibrant office-based team in Benoni . This role is essential for providing outstanding support and building strong relationships with our clientele. You will be handling customer inquiries, resolving issues, and ensuring a positive experience at every touchpoint. If you are a people-person with a passion for service and enjoy working collaboratively in a dynamic office environment, this is the perfect opportunity for you.

• Respond to customer inquiries via phone, email, and in-person interactions.
• Address and resolve customer complaints and issues effectively and efficiently.
• Provide detailed information about products, services, and promotions.
• Maintain accurate customer records and transaction details in the company's database.
• Collaborate with colleagues to ensure consistent service quality.
• Assist with administrative tasks related to customer service operations.

• Previous experience in a customer-facing role is preferred.
• Excellent communication and active listening skills.
• Strong interpersonal abilities and a friendly, professional demeanor.
• Proficiency in basic computer applications and data entry.
• Ability to work effectively in a team and manage tasks within deadlines.
• High school diploma or equivalent qualification.

• Competitive hourly wage with potential for performance incentives.
• Full-time employment within a supportive office environment.
• Access to company-sponsored health and wellness programs.
• Opportunities for on-the-job training and skill development.
• A positive and collaborative team culture.