Customer Support Representative II

About the Role

Our client is seeking a dedicated and experienced Customer Support Representative II to join their team in Klerksdorp . In this role, you will handle more complex customer issues, provide guidance to junior team members, and contribute to the development of support processes. You will act as a point of escalation for challenging customer concerns, ensuring swift and satisfactory resolutions. This position requires a strong understanding of the client's products and services, coupled with excellent problem-solving skills and a commitment to upholding the company's high standards of customer care within the North West region.

• Handle escalated customer complaints and complex inquiries with professionalism and efficiency.
• Provide advanced support for product features, troubleshooting, and technical issues.
• Train and mentor new customer support representatives.
• Analyze customer feedback to identify areas for service improvement.
• Collaborate with other departments to resolve cross-functional customer issues.
• Contribute to the creation and updating of support documentation and scripts.

• Minimum 2 years of experience in a customer support role, with a proven track record of handling complex issues.
• In-depth knowledge of company products and services.
• Excellent communication , negotiation, and conflict-resolution skills.
• Proficiency in CRM systems and support software.
• Ability to remain calm and effective under pressure.
• High school diploma required;
  Associate's or Bachelor's degree preferred.

• Competitive hourly wage plus potential bonuses.
• Part‑time schedule offering work‑life balance.
• Opportunities for skill development and career growth.
• Friendly and collaborative team environment.
• Employee discounts on company products.