Customer Support Advisor - Benoni

About the Role

Our client is seeking a friendly and professional Customer Support Advisor to join their dedicated team in Benoni . In this role, you will be the primary contact for customers, providing assistance, resolving queries, and ensuring a high level of satisfaction with our client's services. You will work within a supportive office environment in the bustling Gauteng region, contributing to the company's reputation for excellent customer care.

• Handle incoming customer calls, emails, and chat messages efficiently and courteously.
• Provide accurate information about products, services, and company policies.
• Troubleshoot and resolve customer issues, escalating complex cases when necessary.
• Maintain detailed and accurate records of customer interactions and resolutions in the CRM.
• Contribute to team goals by meeting or exceeding performance metrics for customer satisfaction and resolution times.

• Previous experience in a customer service or call center role is preferred.
• Excellent communication and active listening skills.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to remain calm and professional under pressure.
• Strong problem-solving skills and a customer-centric mindset.

• Competitive monthly salary.
• Convenient on-site work location in Benoni .
• Comprehensive health insurance and retirement plan options.
• Opportunities for skill development and career advancement.
• A positive and collaborative workplace culture.