Client Support Advisor

About the Role

Our client is seeking a dedicated and personable Client Support Advisor to join their team in Benoni . This role is crucial for ensuring our clients receive outstanding support and assistance regarding their accounts and services. You will act as a primary point of contact, addressing inquiries, resolving issues, and providing guidance to foster strong client relationships. This hybrid position offers a blend of in-office collaboration and remote flexibility, perfect for contributing to client satisfaction in the Gauteng region.

• Handle client inquiries and requests via phone, email, and live chat, providing timely and accurate responses.
• Troubleshoot and resolve client issues, ensuring a high level of customer satisfaction.
• Educate clients on product features, services, and best practices.
• Maintain detailed and accurate records of all client interactions and resolutions in the CRM system.
• Identify opportunities to improve client retention and satisfaction through proactive engagement.
• Collaborate with internal teams to ensure seamless service delivery and issue resolution.

• Proven experience in a Client Support or Customer Service role.
• Excellent communication, listening, and problem-solving skills.
• Proficiency with CRM software and customer support platforms.
• Ability to manage multiple client interactions simultaneously.
• Strong organizational skills and attention to detail.
• Must be able to work effectively in a hybrid environment in the Benoni area.

• Competitive salary with performance-based incentives.
• Hybrid work model providing flexibility and work-life balance.
• Comprehensive health, dental, and vision insurance.
• Opportunities for career growth and professional development.
• Paid time off and company-provided training.
• A positive and collaborative team atmosphere.