Client Liaison Officer

We are looking for a professional, approachable, and well-organized Client Liaison Officer to join our team. In this position, you will act as the connection between our clients and internal departments, ensuring that client queries are handled efficiently and that their needs are met.

The ideal candidate enjoys interacting with people, building lasting relationships, and finding solutions to ensure a positive client experience. If you are proactive, dependable, and passionate about customer service, this could be the perfect opportunity for you.

• Serve as the primary contact for clients, assisting with enquiries, requests, and general support.
• Develop and maintain positive, long-term relationships with clients.
• Identify client needs and ensure they are directed to the appropriate services and support.
• Collaborate with internal departments to ensure client expectations are met.
• Communicate client feedback, concerns, and suggestions to the relevant teams.
• Recognize opportunities to recommend additional products and services where appropriate.
• Support the sales department with onboarding new clients.
• Monitor client accounts and conduct follow-ups when required.
• Address client complaints and resolve issues in a courteous and professional manner.
• Ensure clients receive efficient, reliable, and high-quality service throughout their journey.

• Car and License
• Excellent communication and interpersonal abilities.
• Ability to handle multiple responsibilities while meeting deadlines.
• Effective decision-making and problem-solving abilities.
• Ability to manage difficult situations calmly and professionally.
• Basic computer proficiency, including Microsoft Office and CRM platforms.
• Previous experience in client services, customer relations, or a similar role will be beneficial.
• At least one year of client liaison experience is preferred.

• Opportunities to strengthen your professional skills and gain experience.

R6,000 – R14,000 per month