Retail Customer Service Lead

Our client is seeking a dedicated and customer-centric Retail Customer Service Lead to guide their team in Benoni . This role is responsible for ensuring an exceptional customer experience, handling complex inquiries, and mentoring front-line staff. You will be the point person for customer service excellence, resolving issues with empathy and efficiency, and driving customer loyalty. The ideal candidate is passionate about service, possesses strong communication skills, and thrives in a dynamic retail environment.

• Lead and train customer service representatives, fostering a culture of exceptional service.
• Handle escalated customer complaints and complex inquiries, providing timely and effective resolutions.
• Monitor customer feedback and implement strategies to improve customer satisfaction scores.
• Ensure adherence to customer service policies and procedures across the store.
• Collaborate with other departments to address customer needs and enhance the overall shopping experience.

• Previous experience in a customer service role, with proven leadership capabilities.
• Excellent communication, active listening, and conflict-resolution skills.
• Strong problem-solving abilities and a patient demeanor.
• Familiarity with customer relationship management (CRM) systems is a plus.
• Ability to work effectively in a fast-paced retail setting in Benoni.

• Competitive salary and performance incentives.
• Health and wellness benefits.
• Employee discounts on a wide range of products.
• Opportunities for professional growth and development in customer relations.
• A supportive team environment focused on customer satisfaction.