Customer Service Coordinator

Our client is seeking a highly organized Customer Service Coordinator to support their operations in Benoni . This role is pivotal in ensuring seamless customer interactions and managing the flow of service requests. You will coordinate with various departments to resolve client issues, maintain service standards, and enhance overall customer satisfaction. The ideal candidate is proactive, detail-oriented, and possesses excellent communication and coordination skills, thriving in a hybrid work environment that fosters both independent work and team collaboration.

• Coordinate customer service activities and manage incoming support requests.
• Liaise between customers and internal teams to ensure timely issue resolution.
• Maintain customer records and update service information in the CRM system.
• Track service level agreements (SLAs) and performance metrics.
• Assist in developing and implementing customer service policies and procedures.
• Provide administrative support to the customer service team as needed.

• High school diploma or equivalent; a diploma or degree in a related field is preferred.
• Proven experience in customer service coordination or a similar administrative support role.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Excellent communication and interpersonal skills.
• Proficiency in CRM software and the Microsoft Office Suite.
• A proactive approach to problem-solving and a dedication to service excellence.

• Competitive salary and potential for performance bonuses.
• Hybrid work arrangement providing flexibility.
• Comprehensive health benefits and retirement plan.
• Opportunities for professional growth and development.
• A dynamic team environment in Benoni fostering collaboration.