Customer Support Representative - Klerksdorp

Our client, a dynamic and customer-focused organization, is seeking a part-time Customer Support Representative to join their team in Klerksdorp , North West. This role offers a unique opportunity to contribute to exceptional customer service while enjoying a hybrid work arrangement, blending remote flexibility with in-office collaboration. You will be instrumental in assisting customers with their inquiries, resolving issues, and ensuring a positive overall experience.

The ideal candidate is someone with a friendly demeanor, strong communication skills, and a genuine desire to help. This part-time position is perfect for individuals seeking to balance their professional commitments with personal life while working in the vibrant community of Klerksdorp .

• Respond to customer inquiries via phone, email, and messaging platforms.
• Provide information about products and services.
• Assist customers with basic troubleshooting and issue resolution.
• Process customer requests and update customer records accurately.
• Escalate complex issues to senior staff when necessary.
• Gather customer feedback and report any recurring issues.
• Adhere to company policies and procedures in all customer interactions.
• Participate in scheduled team meetings and training sessions.
• Maintain a positive and professional attitude.
• Contribute to a collaborative team environment.

• Previous experience in customer service or a related field is preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and a patient, empathetic approach.
• Basic computer proficiency and ability to learn new software quickly.
• Ability to work part-time hours as scheduled.
• Must be reliable and punctual.
• A willingness to work both remotely and from the Klerksdorp office.
• Ability to manage time effectively and multitask.
• Strong attention to detail.
• A commitment to providing excellent customer service.

• Competitive hourly wage for a part-time role.
• Hybrid work model offering flexibility.
• Opportunity to gain valuable experience in customer support.
• Supportive team environment.
• Regular training and development opportunities.
• Work within the local community of Klerksdorp .
• Paid sick leave as per legislation.
• Exposure to various customer service scenarios.
• Potential for increased hours or permanent roles based on performance.