Junior Customer Support Officer
Listed on 2026-10-27
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Technical Support
About the Role
Our client, What Jobs Direct, is seeking an enthusiastic and detail-oriented Junior Customer Support Officer to join their team in Vereeniging, Gauteng. This entry-level position is perfect for individuals looking to start and build a career in customer service and technical support. You will be responsible for assisting customers with their inquiries, resolving basic issues, and ensuring a positive interaction with our services.
Comprehensive training will be provided, enabling you to develop essential skills in communication, problem-solving, and system navigation. We are looking for someone with a positive attitude, a strong willingness to learn, and a commitment to providing excellent customer care within a collaborative office environment.
- Handle inbound customer inquiries via phone, email, and in-person.
- Provide accurate information and basic troubleshooting for customer issues.
- Escalate more complex issues to senior support staff.
- Document customer interactions and resolutions in the CRM system.
- Assist with customer onboarding processes.
- Follow communication procedures, guidelines, and policies.
- Work collaboratively with the customer support team to achieve collective goals.
- Contribute to a positive and productive work environment in the Vereeniging office.
- High school diploma or equivalent is required.
- Excellent verbal and written communication skills.
- Strong interpersonal skills and a friendly demeanor.
- Basic computer literacy and ability to learn new software quickly.
- Good listening and problem-solving skills.
- Ability to work effectively as part of a team.
- Eagerness to learn and develop skills in customer service.
- Must be able to work on-site in Vereeniging.
- Competitive starting salary.
- Comprehensive on-the-job training.
- Opportunity for career growth and advancement.
- Work in a supportive and team-oriented office environment.
- Gain valuable experience in customer service and support.
- Be part of a reputable company in the recruitment technology sector.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).