German Speaking Customer Advisor; on-site

Cape Town, Western Cape, South Africa (19 Hertzog Boulevard - 100% On-Site)

Fluent German and Fluent English

German Customer Service Travel Advisor

Stepping into the role of German Customer Service Travel Advisor means acting as the primary ambassador for travelers around the globe. You will be responsible for creating seamless customer experiences across phone calls, webchat, and email channels. Your work will encompass securing bookings, executing re-bookings, processing cancellations, and resolving challenges swiftly within an energetic global travel matrix.

Strictly On-Site at 19 Hertzog Boulevard, Cape Town.

Minimum Grade 12 / Matric qualification; clean credit and criminal background mandatory.

• Customer Support:
  Offer premier, comprehensive support across all available service channels.
• Problem Handling:
  Listen actively to passenger concerns, manage challenging situations with composure, and deliver prompt solutions.
• Itinerary Management:
  Validate passenger details while maintaining precise accuracy over flight bookings and holiday plans.
• Clear Explanations:
  Articulate complex travel protocols and policies with clarity in German as well as English.
• Operational Performance:
  Maintain strong speed, accuracy, and operational throughput while managing intricate service requests.

• Language
  
  Skills:
  
  Complete fluency in spoken and written German and English.
• Prior
  
  Experience:
  
  Minimum 12 months in an international contact center OR within airline/travel agency settings.
• Education & Background:
  Grade 12 / Matric qualification with successful passing of clean criminal and credit vetting procedures.

• Active listening skills, composure under pressure, time management, emotional intelligence, and conflict resolution capabilities.

• Weekly
  
  Hours:
  
  Full-time (40 hours per week), 8 hours per shift across 5 working days.
• Rotational
  
  Schedule:
  
  Operational shifts spanning Monday through Sunday.
• Shift Window:
  Rotational hours falling between 09:00 AM and 02:00 AM SAST.

• Basic Salary: R 20,000.00 gross per month.
• Night Allowance:
  Extra compensation provided for working hours completed after 07:00 PM SAST.
• Travel Subsidy:
  Subsidized single-direction shuttle service for late shifts (company pays subsidy; worker co-payment is R315).
• Medical Cover Options (Select One):
  • Medical Aid Coverage:
    Covers the individual employee only, OR
  • Medical Insurance Coverage:
    Covers the employee plus up to 2 dependents.
• Retirement & Perks: 5% total pension contribution split evenly (2.5% employer contribution + 2.5% employee contribution).