Sales Engineer, Mpumalanga

John Crane, a business of Smiths Group, is a global leader in mission‑critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, filtration systems, and predictive digital monitoring technologies.

We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards.

John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better‑connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries.

SUMMARY OF

ESSENTIAL FUNCTIONS:

• Develop and Implement strategies for growth defined with clearly mapped out opportunities for the short, medium and long term.
• To establish strategic alliances with OEMs, cultivating long term commitment and co‑operation for mutual benefit and added value.
• Establish and maintain contracts and contacts across the Region appropriate for the successful and profitable management of the Region.
• Prepare Sales plans and maintain a high level of forecast accuracy with monthly planning and reporting.
• Attend to all incoming telephonic and e‑mail enquiries, giving special attention to technical and commercial matters as well as provide customer support.
• Process and coordinate orders with the CST to ensure that the customer receives their complete order by the required date and to the correct specification.
• Keep abreast of new developments in Power Generation market as well as competitor activities.
• Develop and maintain the customer relationship management (CRM) database that accurately tracks projects, opportunities, orders and sales.
• Create and maintain the customer/sales data base (plant surveys) as well as prices and contracts.
• Create a strategic marketing and communication plan including, workshops & training.
• Assist finance department in resolving payment issues.
• Prepare and achieve annual orders and sales budgets for assigned accounts.
• Provide technical support as a Sales Engineer by assisting with on‑site installation requirements, coordinating between customers, OEM, and internal teams to ensure installations are completed safely, efficiently, and in compliance with company standards.
• Root cause analysis, failure mode assessment, recommendations and reporting.
• Continuous visitations to end users to meet customer needs.
• Actively promote the complete John Crane product range, including mechanical seals, couplings, filtration systems, and reliability services, with a focus on identifying upgrade opportunities and enhancing customer performance.

• Strong understanding and experience of dealing with complex commercial agreements and contracts. NEC3 contract negotiation advantageous.
• Postgraduate qualification in Business Management or Sales & Marketing advantageous.
• Minimum 5–8 years’ experience in technical sales, preferably in the Power Generation, Energy, or Industrial Equipment sectors.
• Mechanical Engineering Degree.
• Able to influence and establish new relationships as well as strengthen existing relationships.
• Valid driver’s license and willingness to travel regionally.
• Employment Equity candidate.
• Strong understanding of power generation systems, including diesel/gas generators, turbines, alternators, switch gear, and control systems.
• Familiarity with OEM equipment, rotating machinery, and maintenance/service solutions.
• Working knowledge of energy efficiency, renewable integration (solar, hybrid systems), and grid synchronization.
• Understanding of tendering processes, technical proposals, and project execution cycles in industrial or utility environments.
• Awareness…