Cycle Services Lead

Life-Cycle Services Lead

Pro Process is a specialist process engineering company and an engineering solution provider that builds modular process plants, operating both locally and internationally.

The Life-Cycle Services (LCS) Lead is responsible for executing and continuously improving the Life-Cycle Services function, ensuring reliable, responsive, and value-driven support to installed plants across spares supply, technical support, remote monitoring, and service coordination.

The role ensures that all life-cycle activities—including warranty, spares fulfilment, technical support, condition monitoring, and service delivery—are executed efficiently, consistently, and in alignment with defined SLAs and operational standards. The LCS Lead acts as the operational backbone of the Life-Cycle Services function, translating systems, tools, and processes into consistent day-to-day delivery performance while enabling continuous improvement and customer satisfaction.

• Ensures timely execution of all service activities
• Maintains SLA adherence
• Coordinates internal delivery functions

• Ensures availability and timely fulfilment
• Maintains accurate spares data and forecasting
• Reduces stockouts and delays

• Ensures rapid response to technical issues
• Coordinates engineering input
• Drives root cause resolution

• Ensures monitoring systems are operational
• Interprets data and triggers actions
• Drives predictive maintenance insights

• Maintains consistent communication
• Provides proactive updates
• Ensures alignment on expectations

• Identifies recurring issues
• Implements corrective actions
• Feeds insights into engineering and operations

• Bachelor's degree in engineering (Chemical/Mechanical/Electrical) preferred
• 5–10 years in technical service delivery, plant support, or operations
• Experience in spares, maintenance, or monitoring environments
• Relevant technical, maintenance, or asset management certifications advantageous

• Responds quickly to client needs
• Maintains clear communication
• Builds trust through reliability

• Owns issues through to resolution
• Maintains delivery standards
• Ensures accountability across team

• Maintains accurate data and documentation
• Ensures quality in deliverables
• Reduces errors and rework

• Coordinates internal teams effectively
• Aligns priorities
• Ensures smooth execution

• Identifies risks early
• Takes corrective action
• Improves processes continuously