Branch Team Leader

Location:

ZA, Western Cape, Clanwilliam, Standard Bank Clanwilliam, 16 Main Street

Business Segment:
Personal & Private Banking

To lead the effective functioning of the branch, ensuring strong operational control, disciplined risk management, sales delivery, and an exceptional customer experience. This role is accountable for the full day-to-day management of the branch environment including security, cash handling, service quality, staff leadership and performance outcomes, while promoting multi-channel usage and driving financial growth.

• Lead the branch team to drive performance, capability development and a strong service culture across all staff.
• Deliver sales growth by driving acquisition, cross-sell and retention, while promoting digital and multi-channel usage.
• Own customer experience by resolving complex complaints, ensuring quick turnaround times and maintaining service quality standards.
• Manage branch operations and risk including cash handling, security, audit findings, fraud prevention, compliance and health and safety requirements.
• Improve branch performance through analysis of reports, monitoring resources and implementing process and productivity improvements.

• National Diploma in Commerce, Finance, Risk Management, Business Management or a related discipline (NQF Level 6
  
  FAIS recognised qualification)
• Regulatory Examination 5 and Regulatory Examination 1 preferred
• Minimum 4 to 5 years experience in a branch banking environment
• Proven experience inleading a branch or front-line banking team
• Demonstrated track record inretail banking sales, including acquisition, cross-sell and meeting revenue targets
• Strong operational banking exposure including cash management, audits, risk management, fraud prevention and compliance
• Experience interacting with multiple banking functions such as lending, everyday banking and client coverage
• Exposure to resolving customer complaints and managing complex client service situations

• Adopting Practical Approaches & Following Procedures
• Challenging Ideas & Exploring Possibilities
• Generating Ideas & Providing Insights
• Making Decisions & Producing Output
• Showing Composure & Understanding People
• Banking Process & Procedures
• Client Acceptance & Review
• Processing
• Product Knowledge (Consumer Banking)

Standard Bank Group is committed to fair and inclusive employment practices. We aim to build a workforce that reflects the diversity of the communities we serve and welcome applications from candidates of all backgrounds, including people with disabilities. We strive to create an environment where everyone has an equal opportunity to contribute and grow.