SPA THERAPIST

Position: SPA THERAPIST – 3-MONTH CONTRACT
Location: Paterson

We are seeking a qualified and experienced Spa Therapist to join a luxury game reserve in Paterson, Eastern Cape on a 3-month fixed-term contract.
The successful candidate will be responsible for delivering exceptional spa treatments and creating a relaxing, personalised experience for guests. This is a live-in position, ideal for a therapist who enjoys working in a luxury hospitality environment and is comfortable living and working within a remote game reserve.
The Spa Therapist will be expected to maintain high standards of professionalism, hygiene and guest service while representing the reserve and its wellness offering.

Guest Experience & Spa Treatments

• Welcome guests warmly and professionally upon arrival at the spa.
• Conduct consultations with guests to establish their treatment requirements and preferences.
• Provide a range of professional spa treatments, including massages, facials, body treatments and other treatments within the therapist's qualifications.
• Ensure treatments are performed safely, professionally and according to the property's standards.
• Adapt treatments where appropriate based on guest preferences and individual needs.
• Provide guests with professional advice regarding treatments and suitable products.
• Create a calm, relaxing and personalised spa experience for every guest.
• Maintain professional boundaries and guest confidentiality at all times.

Spa Operations

• Prepare treatment rooms before each appointment and ensure they are clean, hygienic and fully stocked.
• Maintain high standards of cleanliness throughout the spa and treatment areas.
• Clean and sanitise all equipment and treatment areas after each treatment.
• Ensure towels, linen, oils, creams and other treatment supplies are adequately stocked.
• Monitor stock levels and report shortages to management.
• Assist with stock control and proper storage of spa products.
• Ensure all equipment is used correctly and safely.
• Follow all health, safety and hygiene procedures.

Guest Relations

• Build positive relationships with guests and provide personalised service.
• Communicate professionally with guests and colleagues.
• Handle guest queries and requests promptly and courteously.
• Obtain guest feedback and communicate relevant feedback to management.
• Promote additional treatments or suitable spa products where appropriate.
• Assist with creating memorable guest experiences.

Administration

• Maintain accurate treatment bookings and guest records where required.
• Ensure all treatments and products are correctly recorded.
• Assist with daily opening and closing procedures.
• Follow the property's procedures regarding payments, treatment records and stock.
• Report any maintenance, equipment or operational issues to management.

Teamwork

• Work closely with the lodge management and other departments to ensure a seamless guest experience.
• Communicate with the Front Office and Guest Relations teams regarding guest preferences and treatment bookings.
• Assist colleagues when required.
• Maintain a professional and positive attitude at all times.
• Participate in training and meetings as required.

Minimum Requirements

• Relevant Spa Therapy / Somatology qualification.
• Recognised massage qualification.
• Minimum 1–2 years' experience as a Spa Therapist.
• Experience with in a luxury lodge, hotel, resort or spa environment would be highly advantageous.
• Excellent knowledge of professional spa treatments and massage techniques.
• Good knowledge of health, hygiene and safety procedures.
• Excellent communication and interpersonal skills.
• Professional appearance and manner.
• Strong guest-service orientation.
• Ability to work independently and as part of a team.
• Ability to work flexible hours, including weekends and public holidays.
• Must be comfortable working in a remote, live-in game reserve environment.
• Clear criminal record.
• Contactable references.

Advantageous

• Experience working in a luxury safari lodge or game reserve.
• Additional qualifications in beauty therapy, skincare or wellness.
• Knowledge of luxury skincare and spa brands.
• Experience with spa booking systems.
• First Aid certification.
• Product sales experience.
• Previous international or five-star hospitality experience.

PERSONAL ATTRIBUTES
The ideal candidate should be:

• Warm,…