Pharmacist Assistant QPB - Unicare Somerset West

Position summary

Industry: Pharmaceutical Sector

Job category: FMCG, Retail, Wholesale and Supply Chain

Location: Somerset West

Contract: Permanent

Remuneration: Market Related

EE position: Yes

Clicks Group

Unicare is currently seeking to appoint a Pharmacist Assistant QPB that is passionate about customer service. The role will be based at Unicare 24 Hour Pharmacy in Somerset West and will report to the Dispensary Manager.

Job Objectives:

• Interact with customers in a professional manner and with strict confidentiality within SOP and agreed timelines
• Dispensing of scripts and or any other claiming/capturing related procedure
• Accurate and complete handling of all profiles worked on
• Interact with health care professionals where needed
• Problem solving and follow up of queries
• Interact with customers via telephone or other means regarding medication and Healthcare Services
• Handling of queries regarding prescriptions
• Assist with Chronic authorizations in collaboration with the medical aid team
• Liaison with all other departments
• Ad hoc requirements as per operational requirements
• High standards of customer service and care
• Efficient stock control and administration, including repacking of medicine
• Efficient dispensary administration
• Provision of general health advice
• High standards of housekeeping and merchandise display

Knowledge:

• Product knowledge (including OTC)
• SAPC and relevant legal knowledge
• Sound knowledge of the chronic authorization process and procedures
• Customer service orientated
• Ethical working practice and compliance

Skills:

• Service orientated
• Team Player
• Integrity
• Accuracy and attention to detail
• Be able to use initiative in order to provide patient satisfaction
• Be able to work under pressure
• Adhering to Principles and Values
• Working with People
• Delivering Results and Meeting Customer Expectations
• Following Instructions and Procedures
• Relating and Networking
• Planning and Organising

Experience:

• Minimum 1 year in the role of Pharmacist Assistant Post Basic
• Retail Experience

Education:

• Further Education and Training Certificate Pharmacist Assistance (Essential)
• Valid registration with SAPC