Experienced Medical Receptionist– Knysna

The Role

Specialist medical practice requires someone who is calm under pressure, organised, reliable and genuinely patient‑centred. The right candidate should communicate with warmth and professionalism, work comfortably within a small, high‑functioning team, and contribute to maintaining the smooth and efficient flow of a busy clinical environment.

• Diary management is a key component of the role: maintaining an accurate and efficiently structured appointment schedule, confirming appointments in advance, managing patient expectations around waiting times, and coordinating smoothly with referring doctors and allied healthcare professionals.
• Managing a complex appointment diary, coordinating referrals and specialist reports, facilitating patient communication and follow‑up, assisting with administrative workflows, and supporting the overall operational functioning of the practice.
• Administrative and financial responsibilities such as verifying patient and medical aid details, assisting with accurate billing workflows, managing co‑payments where applicable, and handling patient account queries professionally and respectfully.
• Coordinating closely with nursing staff and accounts, preparing patient files ahead of consultation sessions, and assisting with pre‑authorisations.
• Ensuring smooth patient flow throughout the day.

• 4 years’ experience as a medical receptionist, preferably working for a medical specialist.
• Bilingualism in both English and Afrikaans.
• Strong computer literacy in MS Office with Elixir medical package an advantage.
• Driver’s licence with own transport.
• Strong organisational skills, efficient time management, and the ability to prioritise tasks appropriately.
• Attention to detail, discretion, initiative, and the ability to anticipate needs.
• Greeting patients promptly and professionally, ensuring a calm and welcoming environment and offering proactive assistance.
• Strong communication skills including answering calls professionally, managing messages accurately and timely, and maintaining empathetic yet compliant communication (including strict confidentiality and POPIA compliance).
• Maintaining a professional appearance and positive presence.
• Participating in team processes and training and contributing proactively to continuous improvement within the practice.

Because this is a fully paperless practice, the candidate must be comfortable working digitally – confidence with electronic systems and practice software. Same‑day scanning and electronic filing of clinical documentation, accurate attachment of results to patient records, and careful handling of confidential information are essential.

Above average salary and excellent working conditions.

Please e‑mail your CV in MS Word format together with a small suitable photo of yourself for front of CV purposes.

All POPI requirements respected.

Should you not receive a response within 10 days please consider your application unsuccessful. Thank you!

Job Reference: LHR
00110