Medical Receptionist - Durbanville

Location: Durbanville

Approachable, personable individual with proven experience working in a medical practice required to join specialist team in Durbanville.

The role will include but is not limited to:

Reception
Answering all calls in a professional, courteous and efficient manner
Take messages and ensure they are actioned by the relevant person
Maintain the issue logbook for all messages and matters that arise daily
Assist with phone, email or sms patients with feedback from doctors regarding messages left
Assist with managing the diary – booking patient appointments, and communicating billing policy to all new patients
Assist with preparing all files for the following day’s appointments
Welcome patients arriving in a friendly and professional manner, and communicate time delays to manage client expectations
Assist with checking that all patient details on file are still up to date and obtain new details if relevant
Open accounts and capture all relevant information accurately on the system for new patients
Assist with contacting other doctors to obtain notes and referral letters if needed for a patient’s visit
Assist with obtaining patient results and related correspondence (lab results, radiology)
Ensuring patients get the relevant information and forms needed when they need to have an in-room procedure, an operation and to be hospitalised
Providing quotations for all patient procedures
Prepare the theatre list bookings and pre-authorisations
Assist with arranging the Anaesthetist and Assistant for surgeries
Ensure all clinical notes are captured on the patient files post-surgery
Keeping track of Assistant fees and payments made to them
Keeping track of cases where the doctor has assisted in surgeries
Assist with doctors’ reports, and thank you letters (where necessary).
Keeping track of pharmacy accounts and stock per Doctor
Accounts
Bill patients accordingly and collect payment where necessary
Accept money (cash or card) and write receipts
Allocate patient payments
Ensure all theatre billings have been completed by the doctor within 48 hours
Liaise with the Bureau on patient-related queries and assist with debt collection
Month-end processing
Daily banking is given to the doctor
Maintain Petty Cash
Maintain attendance register
General
Schedule all admin-related appointments with the doctor and the various service providers
Liaise with contractors such as the hospital technical department, IT specialists, Suppliers
Maintain all supplier contracts and agreements
Ordering stock from various places: pharmacies, stationers
Support of various marketing initiatives
Assist the doctor with all offi ce admin-related tasks
Maintaining the CPD register

Essential Requirements:
Proven experience in working in a doctor's rooms, preferably a specialist
Strong IT Skills

Experience with Vericlaim and billing a benefit
Bilingualism in English and Afrikaans is a requirement
Own transport and driver's license preferred

Kindly note that by submitting your application for this career opportunity, you agree that Guardian Recruiting may use your application for the purpose of the recruitment and selection of the said position and this information may be shared with the relevant stakeholders in the business.

Please note that only short-listed candidates will be contacted.
Should you not have heard back within a two-week period, please assume that your application was unsuccessful.