Junior Front of House

To support the Front of House team in delivering a warm, professional, and seamless guest experience throughout the guest journey, from arrival to departure. This role focuses on service excellence, attention to detail, and ensuring the smooth day-to-day operation of all guest-facing areas.

• Welcome guests on arrival and assist with check-in and orientation.

• Provide friendly, professional, and attentive service at all times.

• Anticipate guest needs and respond promptly to requests.

• Handle basic guest queries and escalate issues as required.

• Assist with guest departures and check-out procedures.

• Assist with setup and breakdown of dining areas.

• Support food and beverage service during meals.

• Ensure high standards of cleanliness and presentation in guest areas.

• Assist with bar service where required (subject to legal requirements).

• Conduct regular checks of guest areas to ensure cleanliness and readiness.

• Support housekeeping with room turnarounds when operationally required.

• Report maintenance issues promptly.

• Assist with basic FOH administration, including guest movements, activity schedules, and daily handovers.

• Maintain accurate guest information and preferences.

• Adhere to all health, safety, and hygiene standards.

• Support other departments during peak periods as required.

• Grade 12 / Matric.

• Previous hospitality or customer service experience (advantageous but not essential).

• Fluent in English (additional languages advantageous).

• Willingness to work shifts, weekends, and public holidays.

• Valid driver’s licence (advantageous).