HR Shared Services Manager - M3 Job Kempton Park South Africa,HR/Recruitment

Location: Kempton Park

Sandvik Mining is a global leading supplier in equipment and tools, parts, service and technical solutions for the mining and infrastructure industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying. We are proud to be recognized on the Forbes Top 50 Global Employers List.

The Role:

To provide clear accountability and strategic oversight for the delivery of consistent, efficient and employee-centric HR services across the organisation. The position will centralise leadership of HR administration, employee data, HR systems and operational processes, while establishing common service standards, governance controls and measurable service levels.

Key Performance Areas:
Effective Shared Service Delivery:

Lead, manage, and coach the HR Shared Services team to ensure consistent, accurate, and timely delivery of HR services across the employee lifecycle.
Oversee end-to-end HR administration and transactional services, ensuring quality, efficiency, and compliance.
Set performance standards and monitor service delivery, including management of HR queries through case management/ticketing systems to ensure timely resolution.
Drive standardised HR processes, documentation, and ways of working across the organisation.
Act as the escalation point for complex, sensitive, or high‑risk HR operational matters, providing guidance to the team.
Partner closely with HR Business Partners and functional leaders to ensure seamless service handovers and a positive employee experience.

HR Systems and Data Management:

Lead and manage the HR Shared Services team’s use of HR systems to ensure accurate, reliable HR data and effective system utilisation.
Maintain overall accountability for HRIS administration, data governance, and data integrity standards across the organisation.
Collaborate with IT and external system vendors to plan, prioritise, and implement system enhancements, upgrades, and issue resolution.
Oversee the accuracy of employee master data and ensure the team produces consistent, compliant HR data outputs.
Ensure the timely delivery of accurate operational HR reports (e.g. headcount, turnover, leave, contracts) to support business decision‑making.
Oversee user enablement by ensuring appropriate training, guidance, and adoption of HR systems and employee/manager self‑service tools.

Process Optimisation and Continous Improvement:

Design and implement efficient, scalable, and standardised HR processes that enhance the employee experience.
Proactively review and analyse HR data to identify key insights and emerging trends, and translate these into actionable recommendations that drive continuous improvement across HR.
Review, map and standardise HR processes across the business.
Identify and implement improvements to HR processes and systems to enhance efficiency and service quality.
Ensure HR processes are efficient and aligned with business needs.
Identify automation and efficiency opportunities. Implement continuous improvement initiatives (Lean, process redesign).
Document procedures and maintain HR knowledge bases.
Benchmark service delivery against best practice.

Stakeholder and Customer Relationship Management:

Drives a positive service experience and strong working relationships with internal stakeholders.
Act as primary HR operational interface with employees and line managers.
Manage stakeholder expectations regarding service delivery and timelines.
Communicate service changes, improvements, and policies clearly.
Resolve service issues and complaints professionally.

People Management and Capability Building:

Lead a high‑performing, skilled, and engaged HR Shared Services team.
Recruit, coach and develop the team.
Set performance objectives, conduct regular performance…