Desktop Support

Who are we?

At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but the meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when it's inspired by humans by you.

Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things.

We give them products, services, and solutions that enable them to live and enjoy life on their own terms – in their own way.

Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions and how we approach adding value within the company.

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Purpose of the Position

Department: Information Technology
Reporting To: Desktop Support Manager
Location: KZN Regional Office (On-site)

The Desktop Support (IT Support Technician) role will deliver Level 2 desktop support, administer user-related systems including Active Directory, SCCM, Intune, MFA, Microsoft 365 Admin Center and telephony platforms, provide efficient incident and service request resolution, maintain on-site IT assets, and support call centre technologies while ensuring adherence to SLAs and ITIL practices.

This role requires travel due to regional requirements.

What will you do?

MiWay is committed to enabling people to live their way through a reliable, secure, and customer-focused technology ecosystem.

The IT Support Technician will provide on-site technical support, manage desktop-related service requests, maintain asset integrity for the KZN office, and ensure consistent service delivery within SLA while operating in a fast-paced call-Centre environment.

This role Requires an individual who can work independently while liaising with distributed IT teams to uphold operational excellence and communicate effectively across all levels, from end-users to senior management.

Minimum Requirements

Minimum Qualifications Required

Minimum Experience Required

Deliverables

The successful candidate will be required to perform the following:

Technical Support & Troubleshooting

Directory & Identity Services

Endpoint Management

MFA & Security

Incident, Problem & Major Incident Management