IT Support Technician

RESPONSIBILITIES

• Maintain and support the Flash’s IT systems, hardware, software, and networks to ensure stable, reliable day-to-day operations for all users.
• Provide hands-on technical support, promptly resolving issues and minimizing system downtime.
• Manage IT assets for staff and stock, including tracking, allocation, and control.
• Cable management across all locations to maintain safe and organized infrastructure.
• Perform hardware repairs and parts replacements, and manage escalations with hardware suppliers.
• Administer and support warehouse systems, including Sage 300 ERP, Bar Tender, and related applications.

• 4 to 6 years’ experience in IT support or a related technical role.

• Experience with Microsoft 365 and Windows operating systems.
• Proficient in common business software and providing user and network support.
• Basic knowledge of networks and connectivity, including LAN, Wi-Fi, routers, and switches.

• Strong troubleshooting and diagnostic abilities.
• Excellent communication
• Customer service oriented mindset.
• Ability to prioritize tasks and work under pressure.
• Strong attention to detail and willingness to follow processes.