Intermediate Data Engineer

Data Pipeline Development and Optimisation

• Build, maintain, and optimise robust, production-grade data pipelines using Snowflake and modern orchestration tools.
• Implement data transformations, ingestion, and integration across multiple sources (CRM, WFM, Telephony, Digital).
• Builds production-grade pipelines with orchestration
• Apply Snowflake best practices for warehouse design, schema structuring, and performance tuning.

Automation and Orchestration

• Integrate Cortex Agents or similar automation tools to streamline data workflows.
• Implement and maintain ETL/ELT orchestration using tools such as Airflow or dbt.
• Implements automated workflows and test.
• Implements data tests and monitoring
• Automate repeatable processes to enhance reliability and scalability.

Data Quality, Lineage, and Governance

• Apply data quality checks, lineage tracing, and validation rules to ensure data accuracy and consistency.
• Document data processes, pipelines, and source-to-target mappings for transparency and maintenance.
• Implements RBAC and lineage documentation.
• Support adherence to organisational data governance and compliance standards.

Data Modelling and Analytics Enablement

• Design and maintain analytical data models and structures for business reporting and dashboards.
• Work closely with analysts and business partners to translate KPIs into well-defined data structures.
• Ensure data is structured to support contact centre KPIs such as AHT, FCR, NPS, occupancy, and SLA.

Collaboration and Technical Contribution

• Collaborate cross-functionally with Senior Data Engineers and Data Architects to improve performance and reliability.
• Participate in peer reviews, design sessions, and technical documentation activities.
• Contribute to continuous improvement initiatives and knowledge sharing across the team.

Continuous Learning

• Stay current with advancements in data engineering, automation, and cloud-based data technologies.
• Proactively learn and apply new frameworks and performance optimisation techniques.