IT Desktop Team Leader - NZ

Overview

Be part of one of Australia and New Zealand’s leading diagnostic imaging providers. Take the next step in your IT career with a leadership role that makes a direct impact on healthcare outcomes. Integral Diagnostics (IDX) is a leading provider of quality diagnostic imaging services, with a strong commitment to innovation, excellence, and delivering the best possible health outcomes. IDX Group is seeking an experienced IT Support Team Lead (NZ) to lead our New Zealand-based IT Desktop Support team and work alongside Australian state leads to deliver a follow-the-sun support service across Australia and New Zealand.

Reporting to the Deputy Technology Operations Manager, you will lead day-to-day operations, manage escalations, maintain service levels, and mentor a high-performing team of technicians. This role plays a key part in driving continuous improvement and shaping the future of IT support at IDX.

• Lead and support the NZ IT support team
• Manage service delivery, escalations, and performance reporting
• Coach and mentor technicians to build a positive team culture
• Drive continuous service improvement initiatives
• Support project delivery including application rollouts and new clinic openings
• Participate in an on-call roster as required

You are an organised, reliable IT leader with strong communication and problem-solving skills. You can translate technical concepts into clear language and remain calm in high-pressure situations.

• Windows, Android & iOS environments
• Microsoft technologies (Windows 10, Office 365, Windows Server, Active Directory)
• ITIL knowledge and ITSM platforms (Service Desk Plus desirable)
• L1–L3 technical support experience
• Project and BAU workload management

• Inclusive and diverse workplace – Everyone Counts
• Competitive remuneration
• Overtime and travel compensation
• Personal and professional development
• Career pathways across IDX Group

Apply by emailing Aaron Piscopo at