Technical Support Consultant

Now Hiring:
Technical Support Consultant | Cape Town (Hout Bay)

We’re growing our support team at Stock2

Shop and looking for someone who thrives in a fast-paced, customer-facing technical role.

This is not a passive, back‑office support job. You’ll be on the front line - speaking to customers, solving real problems, and taking full ownership of issues from start to finish.

Location: Hout Bay, Cape Town

Important: This is a CPT-based role and interviews will be conducted in person in Cape Town

About Stock2

Shop

Stock2

Shop is a cloud-based ecommerce integration platform that connects ERP/accounting systems like SAP, SYSPRO, and Sage with online stores and marketplaces like Shopify, Woo Commerce, Takealot, and Amazon. We help businesses automate product, inventory, and order management so they can scale faster.

What makes this role different?

You won’t just log tickets - you’ll own outcomes
.

You’ll work directly with clients, troubleshoot integrations, and gain exposure to real‑world systems like ERP platforms, APIs, and ecommerce channels. It’s a strong stepping stone into more technical roles if you’re curious and willing to learn.

What you’ll be doing

• Handle incoming support queries across phone, email, and tickets
• Lead customer conversations - ask the right questions, guide troubleshooting, and drive resolution
• De‑escalate pressure situations with confidence and clarity
• Investigate data and system issues (ERP, integrations, product data)
• Work with developers to resolve more complex problems
• Take full ownership of issues until they are resolved

What we’re looking for

• Experience in customer or technical support
• Comfortable on the phone (this is a core part of the role)
• Strong problem‑solving and communication skills
• Calm under pressure with a structured approach to issues
• Detail‑oriented with strong follow‑through
• Able to prioritise based on business impact, not just urgency

Technical exposure (you’ll work with / learn)

• SQL
• APIs (REST / SOAP)
• ERP/accounting systems like SAP, SYSPRO, Sage
• Ecommerce platforms like Shopify, Woo Commerce, Takealot
• Real technical growth - not just ticket handling
• Hands‑on exposure to integrations and data systems
• A team that values ownership and accountability
• Opportunity to grow into more advanced technical roles

If you’re based in Cape Town and want a role where you can learn fast, take ownership, and make real impact
, we’d like to hear from you.