OT System Technician

Job Summary

OT System Technician – responsible for maintaining, optimizing, and supporting infrastructure hardware, software, and applications in the IM Department.

• Initial problem definition and clarification through diagnostic testing and/or instructions from senior staff, and follow-through to resolution.
• Support, monitor, test, and troubleshoot hardware and software problems.
• Configuration and troubleshooting of Cisco switches.
• Support and maintain end-user requirements, including troubleshooting, account maintenance, and training.
• Assist in inventory and asset management for IIT resources, including software, servers, and workstations.
• Work with a team to automate management tasks, streamline processes, and perform standard administration functions as needed.
• Resolving cross-functional issues at a technical level.
• Carry out industry-standard tests to diagnose and resolve faults.
• Explain technical solutions to non-technical staff.
• Gain in-depth knowledge of the skills required to monitor and diagnose problems relating to technical areas.
• Production of technical and architectural documentation to agreed quality standards.
• Maximise systems availability and performance through fault-tolerant configurations, efficient network and server architectures, and proactive monitoring.
• Stay abreast of advances in technology.
• Perform additional duties as assigned by management.
• Maintain professionalism, good attitude, and appropriate behaviour with IIT personnel, clients.
• Assist in maintaining a clean and orderly workplace/office.

• Strong understanding of IT Infrastructures.
• System analysis and integration.
• Orchestrate documentation of procedures, standards, and activities.
• Information processing principles, methods, and procedures.
• Propose workable solutions and improvements.
• Perform standard system installations with minimal supervision.
• Operate a variety of related servers, software & LAN Equipment.
• Troubleshoot and resolve complex software, hardware, and network problems.
• Communicate effectively orally and in writing.
• Strong understanding of TCP/IP and DNS.
• Experience with operating system imaging technology.
• Self-starter who requires minimal supervision and can provide oversight for any assigned projects.
• Thorough knowledge of good server and system administration principles.
• Working knowledge of Microsoft server and client Architecture.
• Development of IT VISIO diagrams/drawings.

• Completed Grade 12
• A+ / MCDST
• N+
• MCSE / MCSA / MCITP (Preferred)

• 5+ years of relevant technical experience.

• Driver's Licence.
• Own Vehicle.