Contract Manager – Security Systems & Infrastructure

Purpose of the Role

The Contract Manager is responsible for the full lifecycle management, performance, and compliance of security system maintenance and installation contracts across all sites. This includes CCTV, alarm systems, electric fencing, and integrated security platforms, ensuring operational excellence, regulatory compliance, and alignment with company HSEC standards and mine procedures.

• Ensure full compliance with all HSEC requirements, mine standards, and operational procedures.
• Enforce adherence to OEM specifications, SAIDSA standards, SANS requirements, and contractual KPIs.
• Manage supplier obligations relating to service delivery, safety, and system integrity.
• Ensure all licenses, warranties, and software agreements remain valid and up to date.

• Oversee daily maintenance of all security systems, including:
  • Alarm systems
  • CCTV infrastructure
  • Electric fencing
  • Integrated security platforms
• Ensure execution of an approved maintenance plan (minimum 9-hour daily coverage, flexible shifts).
• Monitor system uptime, performance, and fault resolution in line with contractual KPIs.
• Ensure immediate corrective action for high-risk system failures.

• Ensure availability and condition of:
  • Vehicles, tools, and equipment
  • Spare parts and stock (as per BOQ)
  • PPE and safety compliance items
• Oversee replacement and repair of defective equipment within 24 hours of PO approval.
• Validate that all replacement components meet or exceed existing system specifications.

• Manage integration of:
  • Alarm systems
  • CCTV systems
  • Electric fencing
  • Video Management Systems (Milestone, Hik Central)
  • Alarm monitoring platforms and CiiMS
• Ensure proper configuration of TCP/IP-based security networks.
• Oversee VLAN/VPN segmentation and network security protocols.
• Ensure firewall protection and controlled access to security systems.

• Monitor LAN/WAN performance and availability.
• Escalate and resolve network performance issues.
• Maintain secure cloud backups of system databases.
• Ensure regular firmware and software updates following testing protocols.

• Approve and monitor timelines for new installations and system enhancements.
• Ensure installations comply with OEM, SANS, and SAIDSA standards.
• Oversee system expansion, upgrades, and commissioning processes.
• Validate documentation including network diagrams, layouts, and installation plans.

• Conduct monthly site inspections with Site Managers.
• Ensure systems operate at optimal performance levels.
• Review and approve:
  • Monthly maintenance reports
  • Quality inspection reports
  • Performance against maintenance plans
• Provide recommendations for system improvements and upgrades.

• Oversee:
  • Alarm panel inspections and repairs
  • Signal transmission reliability
  • Battery, transmitter, and sensor functionality
• Ensure alarm systems comply with communication, enclosure, and anti-tamper requirements.
• Manage panic systems, antennas, repeaters, and base stations.

• Ensure:
  • 60-day recording retention
  • Daily system communication with control room
  • Remote system accessibility
• Oversee:
  • Camera alignment and maintenance
  • Network stability and cable integrity
  • Monitoring software performance
• Ensure uninterrupted communication between sites and control room.

• Ensure:
  • Secure system access controls
  • Firewall implementation
  • Restricted access to authorized users only
• Manage integration with enterprise platforms such as CiiMS.
• Maintain secure architecture using VLANs/VPNs.

• Establish and enforce procedures for:
  • Incident handling
  • Escalation processes
  • Close-out reporting
• Implement blank screen monitoring methodology where applicable.
• Drive continuous improvement initiatives in system performance and security.

• Ensure availability of qualified technical teams and relievers.
• Verify competencies for:
  • Working at heights
  • Ladder work
  • Electrical and network installations
• Oversee…