Plennegy: Sage X3 Functional Specialist

Plennegy is rooted in agriculture and growing through diversification and is committed to ethical and sustainable business across all our operations. From seed to service, from field to fuel, and from farms to freight – we support industries and communities with integrity, innovation and care. We invest for the long term, serve with purpose, and remain grounded in our values. With a reach that spans South Africa, into Africa and over fifty countries worldwide, the Plennegy Group is rooted in agriculture – and growing through diversification.

We are committed to ongoing research and development to drive innovation in seed genetics, crop solutions and sustainable farming practices, while delivering superior service across all our operations – from field to fleet, and beyond. As a proudly family‑owned business, we invest with a long‑term view. Our agility, responsiveness to market needs, and deep understanding of our largely family‑owned farming customer base enable us to implement initiatives that create meaningful, lasting impact – not only in agriculture, but also in transport, fuel, and vehicle services.

The following position has become available at Plennegy, based in Kempton Park:
Sage X3 Functional Specialist.

• All high‑priority Sage X3 support tickets triaged within 1 business day; consulting partner‑assigned service desk backlog reviewed weekly; open items older than 30 days escalated with documented status.
• Monthly reporting to Group IT Manager on open ticket age, consulting partner spend attribution, and resolution trend.
• Root cause documented for all recurring ERP faults; functional or configuration remediation implemented within agreed timelines; reduction in repeat tickets quarter‑on‑quarter.
• Zero unapproved changes to the Sage X3 production environment.

• All ERP configuration changes documented with a functional specification before implementation; UAT sign‑off obtained for every change before production deployment.
• Financial control accounts reconciled at each month‑end; costing variances (PPV, inventory costing adjustments, GRNI, overhead) investigated and resolved within the financial period close.
• Zero production deployments proceeding without a documented rollback approach.

• A documented change brief required for all ERP enhancement requests before any configuration or development work commences; sign‑off obtained from the relevant business stakeholder prior to solution design.
• A prioritised ERP change backlog maintained and reviewed monthly with the Group IT Manager, with effort estimates and business impact ratings for each item.
• Functional specifications produced for all system changes, covering current state, proposed solution, configuration steps, test criteria, and rollback approach.

• All integration touchpoints between Sage X3 and adjacent systems documented and kept current; functional input provided to the development team for any API, EDI, or data pipeline work involving ERP data.
• Data integrity checks performed at period‑end across key integration points; discrepancies raised, investigated, and resolved within the financial close window.
• No integration‑related production incidents attributable to missing or outdated functional context.

• A structured super‑user network maintained across business units; super‑users trained on relevant module changes before production deployment.
• ERP process documentation maintained in the IT knowledge base and kept current following any configuration change; end‑user guides reviewed at least annually.
• New staff onboarding onto Sage X3 supported with role‑appropriate training and documented completion records.

• ERP configuration consistency maintained across all active Plennegy entities; any entity‑specific deviations documented with business justification and approved by the Group IT Manager.
• Period‑end close activities…