Learning Administrator x ; Sishen and Kolomela

Learning Administrator x 2 (Based in Sishen and Kolomela)

Here’s an exciting opportunity to join us as our Global Shared Services People Services (GSS PS) Learning Administrator. This vital role will enable and drive best‑practice service excellence and embed a learning culture within Global Shared Services to support knowledge transfer and standardise ways of working, continuously improving service efficiency and effectiveness.

To guide the Learning team to provide effective service delivery and meet the requirements of the Service Level Agreements. The incumbent assists in delivering a successful Learning function and team for GSS that ensures employees are adequately skilled to deliver exceptional employee services to Anglo American business units.

The Learning Administrator position is responsible for administering activities that support and enable the effective delivery of the Learning service line in line with the agreed Service Level Agreement.

• Learning Management System course maintenance for Facilitator Based Training and Computer Based Training (new course creation, amendments, classroom scheduling, etc.).
• Management of Assignment Profiles.
• Processing of course nominations – bulk or individual requests.
• Verification of course approval.
• Processing of Participant Registers.
• Processing of Attendance Registers.
• Verification and processing of new/renewal of qualifications – bulk or individual.
• Learning Management System query management and resolution.
• Learning reporting.
• Systems & Quality Assurance: participate in scheduled audits to ensure system and process integrity.
• Course and qualification creation (On SAP & LMS).

• Actively participate and contribute in the use of Anglo‑American Operating Model tools by ensuring compliance with GSS standards.
• Knowledge transfer to entry‑level Learning Administrators to build experience and knowledge.
• Close gaps on auditing findings.
• Investigation and resolution of learning system errors.
• Investigation and resolution of person/qualification queries.
• Incident Management: report, review and implement mitigating measures.
• Troubleshooting and problem solving through active peer and team collaboration.

• Provide accurate information to support client queries.
• Respond to requests (prioritising as appropriate), investigate problems and develop remedial plans to resolve escalated queries.
• Provide accurate information in resolving incidents and report new incidents to Learning Supervisor.
• Stakeholder engagement and management.

• Demonstrate behaviour in line with health, safety and environmental standards and the Group’s Values.
• Report issues to your Supervisor that you can’t address.

• Demonstrate behaviour in line with the Group’s values, standards and a professional workplace.
• Participate as an effective team member, collaborating with Supervisor, peers and relevant stakeholders to achieve business goals.
• Operate cost‑effectively within limits set by your manager.

• Work within policies, processes and systems and advise Supervisors of any issues impeding performance.

• Matric / Grade 12.
• Studying towards or holding a relevant
  
  B.Degree (advantageous).

• 2‑3 years Learning Admin experience.
• Experience with Learning Management System (LMS) (required).
• Knowledge of SAP systems (required).
• Strong proficiency in Microsoft Office (required).
• Strong work ethic and ability to work effectively in a fast‑paced environment with excellent interpersonal skills.

• A competitive salary and benefits package.
• Opportunities for learning and growth – technical training and leadership programmes.
• Pathways for career progression.
• A large, successful multinational company that is continuously growing.

• Anglo American is an equal opportunities employer committed to an inclusive and diverse workplace where every colleague is valued and respected.

• Highest safety standards and continual investment in new technologies to make mining safer.

• Complete the online application form, uploading CV and relevant documentation.