Position: Senior System Specialist, Transport, Contract Logistics
Location: Kempton ParkTime Type:
Full Time
Tertiary Qualification(s)
Essential:
Bachelor's Degree or Advanced Diploma in Information Systems, Information Technology, Computer Science, Industrial Engineering, Logistics, Supply Chain Management or related field.
PreferredCertification or practical experience in TMS, SCE, WMS, ERP, EDI, API integration, SQL, reporting, or enterprise logistics systemsAdditional Computer Skills
Essential
Ability to analyse system transactions and troubleshoot data issues using SQL or equivalent query tools.Understanding of EDI integrations EDIFACT, XML, ANSI X12, API based exchangesAbility to interpret interface logs, system messages and integration failures.Experience configuring transport rates, tariffs, rating engines, or freight settlement processes within a TMS environmentAdvanced Excel for data analysisVisio for process mapping and solution documentationJob-related Requirements:
Essential Experience
Minimum 5 years' experience supporting enterprise logistics or supply chain systemsMinimum 3 years' experience configuring and supporting Transportation Management Systems (TMS) or Supply Chain Execution (SCE) platformsExperience leading customer and carrier onboarding projectsExperience managing system integrations and data exchanges between multiple business partnersExperience facilitating SIT, UAT and production deployment activitiesExperience working with technical vendors, software providers and business stakeholders.Experience with carrier buy-rate and customer sell-rate configuration.
Preferred ExperienceExperience with transport rating engines and tariff management.Experience with freight settlement and transport billing processesADDED ADVANTAGES FOR THIS ROLE
Advanced Excel for data analysis
Advanced Excel for data analysis
Visio for process mapping and solution documentationExperience in multi-client / 3PL / 4PL logistics environmentsExposure to global governance frameworksTMS implementation or onboarding experienceAutomation or process standardisation experienceWorking with technical vendors / offshore or global IT teamsMAIN PURPOSE OF
THE ROLE e.g. brief introduction to the role
The role serves as the local subject matter expert for transport systems, integrations, transport rating structures and solution configuration within the DSV Contract Logistics transport environment.
Accountable for the validation, configuration, implementation, support and continuous optimisation of transport system solutions across the DSV Contract Logistics environment. This includes customer and carrier onboarding, transport rating and charging structures, system integrations, solution enhancements, and the application of global standards and best practices
The role is further responsible for the design, coordination, implementation and support of integrations between DSV, customers, carriers and third-party technology providers.
The role is responsible for supporting, maintaining and enhancing transport and supply chain execution systems, with a strong focus on partner integrations, system configuration, implementation delivery, issue resolution, testing, reporting and continuous improvement across transport and logistics operations.
The incumbent acts as the primary local business-facing contact for system-related incidents, requests and enhancements, while working closely with operations, customers, carriers, vendors and global IT teams to ensure solutions are stable, scalable, commercially accurate and aligned to business requirements.
The role also leads the systems workstream for customer and carrier implementations, including requirements gathering, solution validation, integration coordination, testing, deployment and post-implementation support
DUTIES & RESPONSIBILITIES
1. Systems Support & Incident Resolution
Receive, validate, investigate, and resolve system incidents and support ticketsAct as local business-facing point of contact for system support and escalationsCoordinate with internal and external support providers to resolve issues2. Implementations, Testing & Releases
Lead the systems workstream for customer and carrier implementationsGather, validate and document business and technical requirementsParticipate in solution design, validate proposed solutions and configure transport systems in accordance with approved business and technical requirementsFacilitate SIT, UAT, deployment and hypercare activitiesCoordinate implementation activities between business, customers, carriers, vendors and global IT3. Integrations, Reporting & Configuration
Lead the onboarding, testing, deployment and support of integrations between DSV, customers, carriers and third-party providersAnalyse business requirements and define interface specifications and data mapping requirementsDesign, coordinate, test and support EDI integrations EDIFACT, XML, ANSI X12, API based exchangesInvestigate and resolve integration failures and data exchange issuesConfigure and maintain system business rules, transport master data and operational…
