ICT Administrator​/ICT Supervisor

ICT Administrator / ICT Supervisor

The ICT Administrator is responsible for the end-to-end management, security, support, and continuous improvement of the organisation’s ICT environment. This includes infrastructure, networks, systems, cloud services, internal business applications, user support, vendor management, and ICT project delivery.

• 8+ years systems administration experience
• Proven ICT team leadership
• Extensive Microsoft Windows domain experience
• Hybrid cloud and on-prem environments
• Linux experience advantageous

• BSc Information Technology / IT Management or related OR MCSE / Windows Server Hybrid Administrator Associate (or equivalent)
• AZ-900 Azure Fundamentals
• SC-900 Security, Compliance & Identity Fundamentals
• MTCNA Mikro Tik Certified Network Associate
• Other relevant Microsoft or networking certification

• Provide reliable day-to-day ICT support across the organisation
• Manage incidents, service requests, troubleshooting, and escalations efficiently
• Ensure stability and support of production-critical business environments

• Administer and maintain physical and virtual server environments
• Manage VMware infrastructure and SAN storage platforms
• Ensure high system availability, resilience, and operational continuity

• Configure, manage, and support firewalls, routers, switches, and wireless infrastructure
• Maintain WAN connectivity, redundancy, and failover solutions
• Implement and uphold secure network segmentation and connectivity standards

• Administer Microsoft 365 services including Exchange Online, SharePoint, One Drive, and Teams
• Manage Azure Active Directory and support cloud-based reporting and analytics platforms such as Power BI

• Manage Active Directory and Azure AD user accounts and access life cycles
• Facilitate secure onboarding, offboarding, and access control processes

• Administer endpoint protection, backup solutions, and recovery processes including Veeam
• Conduct restore testing and support disaster recovery and business continuity planning

• Deliver infrastructure improvements, upgrades, and system enhancements
• Coordinate user acceptance testing (UAT), deployments, and rollout activities
• Identify opportunities to improve operational efficiency and system performance

• Develop, maintain, and support internal applications using Node.js, Express, and EJS
• Support SQL Server databases and backend integrations
• Manage application functionality including file uploads, cookies, environment configurations, HTTP integrations, and spreadsheet processing

• Manage ICT vendors, software licensing, renewals, warranties, and ICT assets
• Maintain accurate asset registers and ensure compliance with licensing requirements

• Supervise and support ICT team members where applicable
• Promote best practices, technical standards, documentation, and governance across the ICT environment
• Contribute to a culture of accountability, continuous improvement, and operational excellence

Note: Please ensure that you attach a certified copy of your  Qualification to be considered for this position.