Senior System Specialist, Transport, Logistics

System Specialist, Transport, Contract Logistics

Location:

Kempton Park

Time Type:
Full Time

The role serves as the local subject matter expert for transport systems, integrations, transport rating structures and solution configuration within the DSV Contract Logistics transport environment. Accountable for the validation, configuration, implementation, support and continuous optimisation of transport system solutions across the DSV Contract Logistics environment. This includes customer and carrier onboarding, transport rating and charging structures, system integrations, solution enhancements, and the application of global standards and best practices.

The incumbent acts as the primary local business‑facing contact for system‑related incidents, requests and enhancements, working closely with operations, customers, carriers, vendors and global IT teams to ensure solutions are stable, scalable, commercially accurate and aligned to business requirements.

• Bachelor's Degree or Advanced Diploma in Information Systems, Information Technology, Computer Science, Industrial Engineering, Logistics, Supply Chain Management or a related field (preferred).
• Certification or practical experience in TMS, SCE, WMS, ERP, EDI, API integration, SQL, reporting or enterprise logistics systems.
• Advanced computer skills: SQL query tools, EDI integrations (EDIFACT, XML, ANSI X12, API), interpreting interface logs and system messages, configuring transport rates, tariffs, rating engines and freight settlement processes, Advanced Excel for data analysis, Visio for process mapping and solution documentation.
• Minimum 5 years' experience supporting enterprise logistics or supply chain systems.
• Minimum 3 years' experience configuring and supporting Transportation Management Systems (TMS) or Supply Chain Execution (SCE) platforms.
• Experience leading customer and carrier onboarding projects, managing system integrations, facilitating SIT, UAT and production deployment activities, and working with technical vendors, software providers and business stakeholders.
• Experience with carrier buy‑rate and customer sell‑rate configuration; transport rating engines and tariff management; freight settlement and transport billing processes.
• Preferred: experience in multi‑client / 3PL / 4PL logistics environments, exposure to global governance frameworks, TMS implementation or onboarding experience, automation or process standardisation, and working with technical vendors, offshore or global IT teams.

• Receive, validate, investigate and resolve system incidents and support tickets; act as the local business‑facing point of contact for system support and escalations.
• Coordinate with internal and external support providers to resolve issues; oversee implementations, testing and releases.
• Lead the systems workstream for customer and carrier implementations, gathering, validating and documenting business and technical requirements.
• Participate in solution design, validate proposed solutions and configure transport systems in accordance with approved business and technical requirements.
• Facilitate SIT, UAT, deployment and hyper‑care activities; coordinate implementation activities between business, customers, carriers, vendors and global IT.
• Lead the onboarding, testing, deployment and support of integrations between DSV, customers, carriers and third‑party providers; analyse business requirements and define interface specifications and data mapping requirements.
• Design, coordinate, test and support EDI integrations (EDIFACT, XML, ANSI X12, API based exchanges).
• Investigate and resolve integration failures and data exchange issues; configure and maintain system business rules, transport master data and operational parameters.
• Translate business requirements into scalable technical solutions.
• Configure and maintain carrier buy‑rate and customer sell‑rate structures; manage transport tariffs, fuel surcharge models, accessorial charges and pricing rules; validate rating calculations to ensure commercial accuracy of transport solutions.
• Support transport billing, freight settlement and cost allocation processes; support solution…