Sales and product service Published: Service Exchange Co-ordinator - Khomanani Kempton Park

Sandvik Mining is a global leading supplier in equipment and tools, parts, service and technical solutions for the mining and infrastructure industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying. We are proud to be recognized on the Forbes Top 50 Global Employers List.

The Service Exchange Coordinator plays a critical role in managing and coordinating the repair and exchange of serviceable components within the organization. This role is essential for maintaining the reliability and availability of critical components, directly impacting the efficiency of service operations and customer satisfaction.

The coordinator ensures that serviceable parts are efficiently repaired, refurbished, and exchanged to maintain the availability of critical components for operational needs.

They oversee the entire repair process, including liaising with repair vendors, tracking repair status, and ensuring timely completion to meet service level agreements (SLAs).

The role involves monitoring the inventory levels of service exchange components, ensuring that there is an adequate stock to meet demand while avoiding overstocking.

Acting as a point of contact between the service department and customers or internal stakeholders, the coordinator ensures that any issues related to component exchanges are resolved promptly.

Coordinating relationships with suppliers to ensure they provide the right goods and services at the right time, quality, and cost.

They are responsible for maintaining accurate records of all exchange transactions, repair histories, and generating reports for management on the WIP and Margin performance of the service exchange program.

• Proven competence in advanced computer literacy
• Certificate of Competence as Office Administration
• Minimum 2 years experience in data capturing, office administration
• Minimum 2 years experience in statistical methods and/or cost accounting
• Business English proficiency: spelling, grammar and punctuation

• Pricing & working with foreign currencies

Sandvik is an equal opportunity employer, striving for practices and programs that are bias free and in which employees are treated fairly to ensure fair opportunity with the best outcome for every individual securing no discrimination on grounds including but not limited to, age, gender, gender expression, race, ethnicity, language, religion, sexual orientation, or disability. To ensure an inclusive, equitable and diverse work environment where people can develop and perform well, our focus areas are: great leadership, lifelong learning & development, career opportunities & open job market and safe & fair work environment.