It Technician - Kempton Park

A Large Facilities and Catering management firm is requiring an experienced IT Technician to provide dedicated on-site support at a prominent client’s site in Kempton Park.

• Log; prioritise, track and resolve incidents and service requests.
• Respond to incidents within agreed service levels/operational time frames.
• Provide remote and onsite support; troubleshoot hardware/software/network/printer/mobile/peripheral issues.
• Escalate appropriately while maintaining ownership of communication and follow-up until resolution.
• Provide incident summaries, root cause analysis and recommendations for critical/recurring/material incidents.
• Provide basic user training and guidance where required.

• Provide first- and second-line support for approved business applications and software platforms.
• Install; configure, test and maintain approved applications.
• Diagnose; troubleshoot and resolve software incidents within scope and authority.
• Support systems such as Sage, POS systems, payroll systems and other operational applications.
• Liaise with third-party vendors and elevate specialist/unresolved issues.
• Provide clear feedback to users on software incidents and escalations.

• Administer Windows desktop/laptop environments to company standards.
• Create/update/disable Active Directory accounts, groups and permissions (Instructed/approved).
• Support Microsoft 365 services (Outlook, Teams, One Drive, SharePoint) where authorised.
• Configure; maintain and troubleshoot workstation/laptop/mobile environments.
• Perform routine maintenance, updates and upgrades within approved parameters.
• Assist with backups, One Drive sync and recovery processes where applicable.
• Ensure endpoints have approved antivirus, security updates and required configurations.
• Escalate complex system admin matters.

• Provide basic support for LAN/WAN/wireless/internet connectivity.
• Troubleshoot connectivity (TCP/IP, DNS, DHCP, VPN where relevant).
• Assist with firewall/router/switch/wireless administration under guidance.
• Support users with network access and remote access issues.
• Identify; document and report connectivity risks and recurring failures.

• Assist with user access administration, password resets and permission changes per approved procedures.
• Ensure endpoints meet security configuration requirements.
• Report suspected cybersecurity incidents immediately to the IT Manager.
• Support users to comply with IT policies and information security procedures.
• Maintain strict confidentiality of company information and user/system access details.
• Escalate access/security/confidentiality concerns without delay.

• Support CCTV systems (NVRs, DVRs, IP camera infrastructure).
• Troubleshoot camera/recording/connectivity issues.
• Assist with approved CCTV installations, upgrades, replacements and configuration changes.
• Monitor and report CCTV system faults, downtime and recording failures.
• Liaise with approved service providers for specialist repair/install/escalations.

• Configure; maintain and troubleshoot desktops, laptops, tablets, mobile devices and IT peripherals.

• Grade 12 / Matric.
• National Diploma or equivalent in Information Technology, Computer Science, IT Technical Support or related field (advantageous).
• Relevant Microsoft, CompTIA, networking, desktop support or Microsoft 365 certification (advantageous).
• CCTV; networking, cybersecurity or project management certification (advantageous).
• Minimum of 5 years’ experience in an IT support/desktop support/service desk/IT technician role.
• Valid driver’s license.