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Systems Analyst IT Business Analyst Business Systems & Technology Analysis

Business Support Specialist, Contract Logistics

Job in Kempton Park, 1618, South Africa
Listing for: DSV
Full Time, Contract position
Listed on 2026-08-12
Job specializations:
  • IT/Tech
    Systems Analyst, IT Business Analyst, Business Systems & Technology Analysis
Job Description & How to Apply Below
Location: Kempton Park

Time Type:

Full time

Tertiary Qualification(s):

Essential

  • Bachelor's Degree or Advanced Diploma in Information Systems, Information Technology, Computer Science, Industrial Engineering, Logistics, Supply Chain Management or related field.
    Preferred
  • Certification or practical experience in TMS, SCE, WMS, ERP, EDI, API integration, SQL, reporting, or enterprise logistics systems

    • Additional Computer Skills

  • Ability to analyse system transactions and troubleshoot data issues using SQL or equivalent query tools.
  • Understanding of EDI integrations EDIFACT, XML, ANSI X12, API based exchanges
  • Ability to interpret interface logs, system messages and integration failures.
  • Experience configuring transport rates, tariffs, rating engines, or freight settlement processes within a TMS environment.
  • Experience in providing technical support and service on the supply chain execution platform, soliciting feedback and proactively addressing issues to enhance user satisfaction and productivity`
  • Providing technical support for new customer implementations, maintenance of existing Transport Solution’s customer solutions, supporting integration/data interfaces between the DSV systems, the client’s systems and logistics service providers.
  • Advanced Excel for data analysis.
  • Visio for process mapping and solution documentation

    • Job-related Requirements:

  • Minimum 2 years' experience supporting enterprise logistics or supply chain systems.
  • Minimum 2 years’ experience in warehouse and transport logistics
  • Experience supporting/leading customer and carrier onboarding projects.
  • Experience supporting system integrations and data exchanges between multiple business partners.
  • Experience facilitating SIT, UAT and production deployment activities.
  • Experience working with technical vendors, software providers and business stakeholders.
  • Experience with carrier buy-rate and customer sell-rate configuration.
  • Experience in being a single point of contact for day-to-day user base support enquiries (incidents, requests) at a local level as well as the escalation point for the same to both internal and external parties.

    • Preferred Experience

  • Minimum 2 years’ experience in warehouse and transport logistics.
  • Experience in being a single point of contact for day-to-day user base support enquiries (incidents, requests) at a local level as well as the escalation point for the same to both internal and external parties.

    • Electives

  • Experience in multi-client / 3PL / 4PL logistics environments
  • Exposure to global governance frameworks
  • TMS implementation or onboarding experience
  • Automation or process standardisation experience
  • Working with technical vendors / offshore or global IT teams

    • MAIN PURPOSE OF

    THE ROLE:

  • The role serves as the local subject matter expert for transport systems, integrations, transport rating structures and solution
  • Configuration within the DSV Contract Logistics transport environment and being single point for day-to-day user base support
  • Enquiries (incidents, requests) at a local level as well as the escalation point for the same to both internal and external parties
  • Accountable for the validation, configuration, implementation, support and continuous optimisation of transport system solutions across the DSV Contract Logistics environment. This includes customer and carrier onboarding, transport rating and charging structures, system integrations, solution enhancements, and the application of global standards and best practices.
  • The role is further responsible for the design, coordination, implementation and support of integrations between DSV, customers, carriers and third-party technology providers.
  • The role is responsible for supporting, maintaining and enhancing transport and supply chain execution systems, with a strong focus on partner integrations, system configuration, implementation delivery, issue resolution, testing, reporting and continuous
    improvement across transport and logistics operations.
  • The incumbent acts as the primary local business-facing contact for system-related incidents, requests and enhancements, while working closely with operations, customers, carriers, vendors and global IT teams to ensure solutions are stable, scalable, commercially…
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