Senior Business Support Specialist

Time Type:

Tertiary Qualification(s):

Computer Literacy Level:

Required:

Knowledge of and exposure:

Job-related Requirements:

ADDED ADVANTAGES FOR THIS ROLE:

• Detail oriented

• Change Management

• Self-motivated

• Communication and People skills

• High work rate and quality of work

• Ability to learn new software applications

• Warehouse Management Systems skill and experience: > 3 years;

• Transport Management System skills and experience: 3>years;

• Highly adaptable to change

• Solution orientated

• Agilely minded

MAIN PURPOSE OF

THE ROLE:


Scoping and delivering large Data Analytics projects for multiple clients and operations within the Warehouse Logistics and Transport space. Understanding the processes and data behind the dashboards being developed and translating it into digestible formats for different end-users. Marketing and sustaining a portfolio of Business Intelligence products.

The candidate will be reporting into Business and work closely with the Global and Regional Shared Services Data Centres who are custodians of the Data warehouse and Datasets

DUTIES & RESPONSIBILITIES:
Develop, Understand and Support business strategies with actionable self service analysis tools.
Influence direction of Global and Regional Shared Service Data Centre custodians.
Understand data ingest options and recommend sustainable practices for data refreshes.
Support and monitor data warehouse balancing between ERP and TMS Systems.
As per the agreed Business requirement specifications, technically design and develop Power BI reports and dashboards to visualize Client or Customer behaviour or operational KPI performance in the Logistics industry.
Liaise with Stakeholders in the Commercial, Pricing and Engineering teams for activity based billing and costing volumes through self service analytics in the Logistics industry.
Develop Cost to Serve Client models in Logistics industry.
Evaluate and analyze data and processes related to existing operations in order to correctly scope and develop Business Intelligence product for it.
Run scoping sessions with business and clients to incorporate their feedback and requirements into Busines Intelligence.
Facilitate User Acceptance Testing of Business Intelligence products.
Draw up detailed Business Definition documents for Business Intelligence products developed
Working closely with Project & Implementation, Solutions & Pricing & Applications Engineering teams to ensure standardization of best practices in DSV.
Support major stabilization or business change projects with go-live dashboards.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

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