ServiceNow SOMT Architect

Overview

Job Title

Service Now Architect

• Overall
  
  Experience:
  
  15+ years in IT Service Management / IT Operations / Enterprise Monitoring
• Relevant
  
  Experience:
  
  8+ years in Service Now platform with deep focus on TSOM

We are seeking an experienced Service Now Architect to lead the design, architecture, and implementation of Service Now Technology Service Operations Management solutions. The ideal candidate will be responsible for defining scalable IT Operations architectures, driving observability and AIOps initiatives, and enabling proactive operations through Service Now TSOM modules.

This role requires strong technical leadership, hands‑on architectural expertise, and the ability to work with enterprise stakeholders to transform IT Operations using Service Now best practices.

• Define end‑to‑end Service Now architecture aligned to enterprise IT Operations strategy
• Design scalable and resilient solutions leveraging:
  • ITOM Discovery
  • Service Mapping
  • Event Management
  • Operational Intelligence
  • Cloud Observability
  • AIOps capabilities
• Drive architectural decisions for hybrid, multi‑cloud, and on‑prem environments

• Lead and oversee implementation of TSOM solutions across large enterprise landscapes
• Define integration patterns with:
  • Monitoring tools (Splunk, Dynatrace, App Dynamics, Azure Monitor, AWS Cloud Watch, etc.)
  • CMDB data sources
  • Third‑party observability platforms
• Ensure CMDB health, governance, and data accuracy using Discovery and Service Mapping

• Act as Technical Authority for TSOM solutions and best practices
• Review and approve technical designs, configurations, and customizations
• Mentor developers, administrators, and consultants on TSOM architecture and standards
• Conduct technical workshops and design sessions with stakeholders

• Design and implement AIOps-driven event correlation and noise reduction
• Enable proactive operations through anomaly detection and predictive insights
• Optimize operational workflows using event rules, alerts, and automations

• Define TSOM governance, standards, and architectural guardrails
• Drive performance optimization, stability, and scalability of Service Now platform
• Ensure alignment with Service Now best practices and upgrade strategies

• Partner with IT leadership, operations teams, and business stakeholders
• Translate business requirements into technical solutions
• Support pre‑sales activities including solution design, estimations, and proposals

• 8+ years of hands‑on experience with Service Now ITOM / TSOM
• Strong expertise in:
  • ITOM Discovery
  • Service Mapping
  • Event Management
  • Operational Intelligence
  • CMDB architecture & data modeling
• Experience with Service Now scripting (JavaScript, Glide APIs)

• Strong understanding of:
  • ITSM, ITOM, and IT Operations processes
  • Enterprise monitoring and observability architectures
  • Hybrid infrastructure, cloud, containers, and microservices
• Experience integrating Service Now with leading monitoring tools

• Proven experience as Architect / Lead Consultant on large‑scale Service Now programs
• Deep understanding of:
  • Distributed systems
  • Network, server, storage, and cloud technologies
• Strong documentation and design skills (HLDs, LLDs, architecture diagrams)

• Excellent communication and stakeholder management skills
• Ability to influence senior leadership and technical teams
• Strong problem‑solving and analytical mindset

• Service Now Certified Implementation Specialist - ITOM (Highly Preferred)
• Service Now Certified Technical Architect (CTA) - Preferred
• ITIL v3 or ITIL 4 certification
• Cloud certifications (AWS / Azure / GCP) - Preferred

• Experience with Service Now Cloud Observability
• Exposure to Dev Ops and SRE practices
• Experience in large transformation or CMDB remediation programs
• Pre‑sales and proposal solutioning experience

• Opportunity to architect enterprise‑scale TSOM transformations
• Work with cutting‑edge observability and AIOps technologies
• Leadership role in high‑impact digital transformation programs

Job Title

Service Now Architect

Job Title

Service Now Architect