IT Service Delivery Intern

As IT Service Delivery Intern, you will be responsible for providing multi-channel IT support and ensuring seamless technology experiences for Corteva employees. You will assist in managing local IT infrastructure, supporting system implementations, and driving user adoption of IT solutions. By resolving technical issues, collaborating on projects, and acting as a super user, you will help deliver efficient, reliable IT services that empower our teams and enhance productivity.

• As an infrastructure and technology expert they contribute by:
  
  Executing all local IT operational activities: infrastructure, computers, end user computing, telecom etc
• As a builder they contribute by:
  Ensuring efficient, effective, and aligned IT operational processes at Corteva
• As an operator they contribute by:
  
  Functioning as a super user, carrying out user training, changing management and ensuring regular IT communication at local levels
• Knowledge Management:
  
  Create and update knowledge articles and training materials

• Relevant bachelor's degree required
• Knowledge of End User Computing environment using Windows based desktops and laptops (Windows 7 and higher) and Apple iOS mobiles
• Industry leading certification like ITIL & PMP and knowledge of Service Now tool a plus
• Knowledge of Microsoft SharePoint, Microsoft Office 365, Power Apps, and mobile computing devices is a plus
• Focus on customer satisfaction and high-quality service delivery, with strong interpersonal skills and responsiveness
• Project management is advantageous

Employment Type: internship

Job Location: Rosslyn, Gauteng, South Africa