Helpdesk Support Officer

About the Role

Our client is seeking a diligent and technically proficient Helpdesk Support Officer to join their dedicated team based in Benoni . You will be instrumental in providing timely and effective technical assistance to internal users, ensuring minimal disruption to daily operations. This role requires a blend of technical skills and strong customer service abilities. If you thrive in a dynamic environment and are passionate about resolving IT challenges, this is an excellent opportunity to contribute to a respected organization in the Gauteng region.

• Provide first-tier technical support for hardware, software, and network issues.
• Respond to helpdesk tickets, ensuring timely resolution or escalation.
• Install, configure, and maintain computer hardware and software.
• Assist users with password resets, account configurations, and general IT queries.
• Document support activities and update the IT knowledge base.

• Proven experience in a helpdesk or IT support role.
• Solid understanding of Windows operating systems and Microsoft Office Suite.
• Familiarity with basic network concepts and troubleshooting.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills for effective user interaction in Benoni .

• Competitive annual salary.
• On-site work environment promoting team collaboration.
• Comprehensive health and retirement benefits.
• Opportunities for IT training and certifications.
• A supportive and professional workplace culture.